Please choose carefully as we do not refund if you change your mind for hygiene reasons. We are happy to exchange your goods within 7 days or refund due to health concerns within 7 days with proof of purchase, providing the goods are in their original condition (Full package without any damage, and reselling condition), otherwise a 20% refurbished cost will apply. We will be responsible to repair if there is any manufactural faulty rather than a refund.
1) All purchased products can be brought into your local Irelax store, or ship the item back to us at your own cost. For overseas purchases, we only refund the fee which you purchased for the item, that not include the shipping fee.
2) Refunds can be issued as a credit voucher or a refund to your original payment method.
For purchases made using multiple payment methods, any refund will be made to the original tender types.
3) If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
4) When returning an online/instore purchase, the original delivery charges will not be refunded.
5) When returning an item to us by post it is your responsibility to return the item to us in a safe way – Irelax is not responsible for items being returned to us that are lost or damaged in transit.
6) Irelax vouchers or gift cards cannot be returned/refunded or exchanged for cash or other tender types.
7) For international orders, we will not accept liability for any customs duties or taxes that may be payable in relation to the order or its return. We do not offer exchanges on international orders. If an alternative product is required, you will need to place a separate order for this.