First time visiting iRelax and I’m impressed! The layout makes it easy to walk around and try different models. Hands down the best massage chair store in NZ. Staff were chill — no pushy sales tactics, just helpful advice. Anthony gave the best service! Definitely recommend trying before you buy, because the difference between models is huge.

The moment I sat down, I could feel the tension melting away. The massage rhythm was smooth and comforting, and the chair wrapped around my back and shoulders perfectly. It genuinely felt like a real therapist working on my muscles.
Anthony provided good service, guiding me through the settings and making sure I found the right mode. Overall, a truly relaxing session with a good massage chair — I left feeling lighter and refreshed.

good service，easy to find the position

Great service, great price. Did everything they said they would. Including delivering the chair with difficult access.
Thanks also to the two men delivering the chair. Very professional 👍

What a great purchase. We had an excellent experience right from the time we walked into the North Shore showroom through to installation. In the showroom Anthony couldn't have been more helpful. He explained all the features and benefits of the Healer X massage chair. We only went to look and ended up purchasing one.
A special shout out to the installation team. Benny and his team mate carried the chair upstairs to the bedroom, took the door off to get the chair in. Set it up for us and showed us how it worked. They put the door back on before leaving. What great service.
We highly recommend this company. 10/10
Cheers, Chris and Adele.

What a great find! Lots of massage chair choices, super comfy and quiet to try, and the prices are surprisingly good. Highly recommend!

I recently purchased a massage chair from the Northshore showroom, and I couldn’t be happier with my experience. Anthony was incredibly knowledgeable and patient, explaining all the features in detail and helping me choose the perfect chair for my needs. The showroom is spacious, clean, and welcoming, making the whole experience very comfortable. I use my massage chair every day, and it has made a huge difference in relieving stress and tension. Even my cat has taken a liking to it and loves curling up on it! I highly recommend visiting the Northshore store if you’re looking for a quality massage chair and excellent service.

Good store and friendly staff, helped me to choose my own chair!

Just happened to walk by the new Irelax flagship store today, and they’re about to open! The staff was super friendly and invited me in for a try. They’ve got some great opening deals, and I ended up getting a massage gun I’ve been wanting for ages. Perfect timing, amazing service, and such a relaxing store atmosphere—highly recommend stopping by!

I had an amazing experience at this store. The staff was incredibly knowledgeable and helped me find the perfect massage chair. After trying out a few models, I ended up choosing OGAWA Master Sensei that fits my needs perfectly. The quality of the chairs is top-notch, the comfort and features are outstanding. I’ve already noticed a huge difference in how relaxed and refreshed I feel after using it. The whole process, from testing the chairs to delivery was smooth and professional. Highly recommend this store if you’re looking for a great massage chair!

Ivan will go above and beyond for you. Really friendly, professional and patient.

Super awesome service. Explained the different products, and no hard sell. Highly recommend popping in, check them out and buy.

I passed by here today and saw that a new health product store had opened. My husband and I went in to try it out. Their massage experience was excellent. The massage chair is very intelligent and can automatically scan the shape of the spine.

It was a pleasure buying an ogawa master drive AI 2.0 from irelax. Jackie was very professional and helpful.Benny came home and installed it super quick and made the entire process smooth .

Excellent customer service and good quality products

Top service, great products!

An odd customer experience. Despite the offers on the website of a 30 minute massage session and a free gift, neither of those were offered when I turned up for my appointment, and the assistant wasn't very knowledgable about the products or able to say anything about their benefits. I almost felt discouraged from purchasing by the way she talked about the products. The shop mostly caters to high-end massage chairs in the 5k-20k range, so maybe they saw me as a low priority customer, not worth the effort. It's never nice to feel like a low-value human being.

We recently purchased a massage chair (Ogawa Meister) and had the pleasure of being assisted by Nick Zhao throughout the process. From start to finish, Nick provided truly superb service. He was knowledgeable, patient, and attentive to our needs, making sure we found the perfect chair to suit our preferences and lifestyle.

What stood out most was Nick’s genuine professionalism and care. He took the time to explain all the features in detail, answered all of our questions thoroughly, and made sure we were completely comfortable and confident in our decision. His friendly demeanor and no-pressure approach made the entire experience smooth and enjoyable.

Thanks to Nick’s excellent service, we’re now enjoying our new massage chair and couldn’t be happier with the purchase. We highly recommend Nick Zhao to anyone looking for outstanding customer care and expert guidance.

Brought my mum here because she’s been complaining about back pain. She ended up loving one of the zero-gravity chairs and didn’t want to get up 😂. The staff were super patient with us and answered all her questions in detail. This is a great spot if you want to try before buying for family.

Just popped into the iRelax store today and I gotta say, it was a really chill experience! The place is super tidy and feels pretty spacious, which makes checking out the massage chairs way more comfortable. They had a bunch of models on display — some I hadn’t even seen online!

The staff were friendly and didn’t rush me, which I appreciated. They let me try out a couple of chairs, and honestly, the 4D massage function felt amazing — super relaxing and just what I needed after a long day. The demo models were all clean and well-maintained, which gave me confidence in their quality.

Prices seemed reasonable too, especially compared to what I’ve seen elsewhere. Definitely worth a visit if you’re in the area and want to test out a massage chair before buying. I’ll probably be back to try more or maybe grab one myself soon!

Great experience - loved the foot and lower back massage especially!

Amazing massage chair and a great buying experience, I recently bought this massage chair and couldn’t be happier—not just with the chair itself, but also with the whole sales process. Many thanks to Nick, for your patience and clear introductions.